jaay9's Privacy Policy

jaay9 ("we", "us", or "the platform") is a trusted online gaming service provider. We are committed to ensuring a safe and transparent environment for Bangladeshi players. This privacy policy explains what information we collect about you when you use our website, create an account, or use our services, and how that information is used, stored, and protected.

This policy should be read alongside our Terms & Conditions and Responsible Gaming policy. By using jaay9's services, you consent to the terms of this privacy policy.

jaay9 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes for which we use your data are outlined below:

• Account management and verification: Confirming your identity and keeping your account secure.
• Financial transaction processing: Completing deposits and withdrawals safely.
• Customer support: Resolving your issues via live chat and email.
• Fraud prevention: Detecting unusual activity and maintaining platform security.
• Responsible gaming: Analyzing play patterns to help prevent problematic behavior.
• Legal compliance: Adhering to applicable laws and regulations.
• Platform improvement: Analyzing usage patterns to further enhance the user experience.
• Relevant communications: Sending important updates or information where applicable (only with your consent).

However, in certain circumstances jaay9 may share limited amounts of your information with the following parties:

• Payment processors: bKash, Nagad, Rocket, and authorized Bangladeshi banks — solely to process transactions.
• Technology service providers: For server management, security, and technical support — under strict confidentiality agreements.
• Anti-fraud services: To ensure the security of your account and our platform.
• Law enforcement agencies: Based on court orders or legal requirements — only where applicable.

Any third party is required to comply with jaay9's privacy standards. We closely monitor our partners' use of data.

What are cookies?

Cookies are small text files stored in your browser that allow our website to recognize you. jaay9 uses the following types of cookies:

• Essential cookies: Required for login sessions and security. The platform cannot function properly without them.
• Functional cookies: To remember your preferred language or settings.
• Analytics cookies: To monitor and improve our website's performance.

You can disable most cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly.

While we take the highest security measures, data transmission over the internet is never entirely risk-free. We therefore recommend that you use a strong password for your account and never share it with anyone.

jaay9 retains your personal information only for as long as necessary and as required by legal obligations. The data retention policy is as follows:

• Active accounts: All relevant information is retained for as long as the account remains active.
• After account closure: Financial transaction data may be retained for a defined period due to legal requirements.
• Inactive accounts: Unnecessary data from long-inactive accounts is securely deleted.
• Fraud prevention: Certain logs are retained for an extended period for security reasons.

To request deletion of your account, please contact our support team.

To exercise any of the above rights or to make any data-related request, please contact our support team. We generally respond to your request within 30 business days.

jaay9 is for users aged 21 and above only. Our platform does not knowingly collect information from minors. If we become aware that a minor's information has been collected in error, we will immediately delete that information and close the associated account.

Age verification is mandatory during account registration. If a parent or guardian believes their child is using our platform, please contact us immediately at [email protected].

jaay9 may update this privacy policy from time to time. If significant changes are made, we will notify you by any of the following methods:

• Sending a notification to your registered email address.
• Displaying a notice when you log in to the platform.
• Updating the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

For more information, see: Terms & Conditions • Responsible Gaming • FAQ